FAQ

Check below for more information about meals, orders and our services

Are there any contracts?

There are no contracts and no joining fees. For delivery option the minimum food value is $50 (plus $12 delivery fee). For pick up option you can place and order with no minimum value.

What happens after I have placed an order?

After ordering online, you will receive an email confirmation containing your order details. Please check all details in the confirmation email thoroughly and call us (0424-450191) if any changes are required.

Please note that we require 1-2 business days’ notice to adjust delivery dates and any meal changes to an order.

How do I purchase a Gift voucher?

Gift Vouchers for dining in our restaurant can be purchased online and will be sent by post directly  to the address you filled in. Make sure you have entered the full address. Please note – Gift vouchers are only for use for dining at our restaurant and can’t be used to purchase in our online shop.

How do the meals arrive?

All our meals are frozen and should be placed in the freezer until needed. Some meals are fully cooked and require defrosting and heating. Some meals are uncooked and once defrosted ready to be placed in your oven and cook. It will be stated clearly on the labels.

We hand deliver to you the meals so if you have any questions / comments we will be happy to assist. Some of the food in the add-on sections arrive refrigerated and are to be stored in the fridge.

What happens on Public Holidays?

Delivery days are subject to temporary change during special events local to you and on public holidays. We advise you by email, in advance, of any public holidays that may affect your delivery.

What if I get my order on the wrong day?

It’s important to check your email confirmation once you have placed an order to ensure you have selected the correct delivery date as this is the date that determines when we will make the delivery. If you fail to check the order confirmation and receive a delivery on the wrong day we can arrange to re-deliver but there will be a cost.

Re-delivery charge is $12 Plus a $5.00 admin charge.

Can I collect my orders?

Your order can also be collected from our restaurant in Robina but please pre-order so that we can have it packed ready to go. Once you have placed the order and selected the pickup option we will message you when your order is ready for collection. Please collect within 24 hrs from receiving our message.

We are located at:

​Easy T Centre
514 Christine Ave. Robina 4226 QLD

Pick up times:
Mon: 10am-4pm     Tues – Sun:  2.00pm – 6.00pm

What are my payment options?

Payment can be made by Visa, Mastercard, Amex online.

To protect your security we use a secure independent payment gateway and do not store any credit card details unless you manually select to do this. Your card details are encrypted and held on the gateway providers’ site.

What ingredients are used?

We use locally sourced, fresh ingredients in all our meals.

We don’t use any preservatives, additives or genetically modified foods.

All meals are cooked from scratch in our production kitchen in Robina with premium produce.
For a full list of ingredients for any dish please click on the photo of the meal. Full nutritional information is also provided for every meal. We update our meals seasonally so you’ll always have new flavours to enjoy.

What if I'm allergic to some foods?

It is the Customer’s responsibility to refer to the Nutritional Panel and Ingredients of each meal before purchasing meals. Please check each meal for anything you may be allergic to. PLEASE NOTE:

While we make every effort to ensure dishes are free of cross-contamination, our kitchen is not allergen free.

In our kitchen we use milk, egg, gluten, seafood, peanuts, other nuts, sesame seed and capsicum and cannot guarantee a total absence of these products in any of our meals. If you require specific dietary guidance, we strongly suggest consultation with your Doctor before consuming our meals. We accept no liability to any allergic reaction, by a Customer, including expectant mothers, as a result of consuming our meals. If you have a life threatening allergy it is advisable not to eat ready meals such as we offer online.

Do you cater for special dietary requirements?

Our food is designed for general healthy eating however you may select our gluten free, vegetarian and dairy free icons for suitable options. Unfortunately we are unable customise meals due to our cooking schedule and our meals being cooked in batches.

How do I store my meals?

Frozen meals must be stored in the freezer immediately after delivery. They will last for up to 4 months in your freezer.

Once defrosted, they can be stored in the fridge for up to 72 hours.

Fresh food must be placed in the fridge immediately after delivery and can be stored for 4/5 days in fridge. They can’t be frozen. Please see labels for used and storage information.

How do I serve my meals?

Each meal has easy instructions on how to heat or cook. If you are using the oven you need to remove the lid from the foil container before placing in the oven.

Food from the plastic containers can be placed in microwave after food has been defrosted or placed on a plate before heating in microwave.

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Our cuisine draws its influence from Marrakesh to Istanbul, Cairo to Beirut with a big stop in Tel Aviv. It is unique and quirky and has been embraced by locals from Byron Bay to Brisbane.
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